Try clearing your cache and deleting cookies. Or if these steps don't resolve the issue, try using a different browser.
Your browser stores recently visited web pages as temporary files in a cache, which enables the pages to load up more quickly when revisited.
However, a full or corrupted cache can cause various problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).
Here are the official instructions for the most popular browsers:
- Google Chrome
- Mozilla Firefox
- Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
- Microsoft Edge
Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the internet for clear Safari cache or similar search terms.