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Anonymous
Not applicable

Turbo App

I am unable to sign up for Turbo, it keeps asking for my 9 digit social security number. I enter that and check the box then it just reloads the page and asks for it again, even though my social security number is still filled in.  I don't know what I am doing wrong.  

4 Replies
DoninGA
Level 15

Turbo App

Try clearing cache and cookies on your web browser.  

Clearing cache - https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/01/26135

Clearing cookies - https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/01/25978

If the problem persists try changing your web browser.

Anonymous
Not applicable

Turbo App

Thanks for the suggestions, unfortunately the issue persists.  It's been this way for months now.  

tagteam
Level 15

Turbo App

There is currently no official support on this board for Turbo. You might try Facebook or Twitter where Turbo has a presence (links below).

 

https://www.facebook.com/IntuitTurbo/?ref=br_rs

 

https://twitter.com/intuitturbo

pug8180
New Member

Turbo App

I am having the same issue, did you ever find a solution? 

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