You'll need to sign in or create an account to connect with an expert.
Is your refund taking an unusually long time to arrive? Did you choose to pay your TurboTax fees from your federal refund? You are not being charged twice. TT did not get their fee when you filed---they were waiting for the IRS to issue it, but if it has taken too long, then the agreement you signed means that they can take the fees out of your checking account.
More information:
TURBOTAX TOOK MONEY OUT OF MY ACCOUNT
Did you choose to have your TurboTax fees deducted from your federal refund? Is your refund taking an unusually long time to arrive? Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account. TurboTax would have sent several emails to you before they took the money out of your account.
https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees
Turbo Tax says......
We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.
How can I see my TurboTax fees?
https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
JoanG1
New Member
Changetaxlaw88
New Member
jen-williams
New Member
Alex3
Level 2
jx2123
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.