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bowers140
New Member

Tax Year Prior to 2020: I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

 
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52 Replies

Tax Year Prior to 2020: I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.
Account recovery
<a rel="nofollow" target="_blank" href="https://myturbotax.intuit.com/account-recovery/">https://myturbotax.intuit.com/account-recovery/</a>
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-user-id-or-password">https://ttlc.int...>
Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flashdrive.

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have">https://ttlc.intuit....>
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901535">https://ttlc.intuit.com/questions/1901535</a>
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3791660-find-your-tax-data-file-on-your-computer-in-windows">https...>
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Tax Year Prior to 2020: I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

You may have to clear your cache and cookies , sometimes this may slow you down from logging in and restart your computer.  See below on how to clear cache:  https://ttlc.intuit.com/replies/3300688  and also see this information:  https://ttlc.intuit.com/replies/3301745

Tax Year Prior to 2020: I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

I have the same problem. I already e-filed my 2018 taxes but was wondering if I could access my TT account, which I can't. It keeps logging me out. 

Tax Year Prior to 2020: I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

PS: I'm running a Mac with OS 10.11.6  

Tax Year Prior to 2020: I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

I have the same problem. I completed my 2018 filing but need to now access and cannot. I enter correct sign-in name and passwd and go directly back to sign-in page w/ no error messages! PLEASE FIX ASAP!

Tax Year Prior to 2020: I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

rocdoc:

First, try using a different browser to see if that makes a difference.   If problem still occurs, you may or may not be using the correct User ID or password.   Many people end up with multiple accounts without realizing it.  Use the Account Recovery tool below, being sure to first perform the steps in the bold NOTE.  

 

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

 

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

Tax Year Prior to 2020: I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

Thanks for the suggestions. I cleared my browser, exited and then went to account recovery, and "tried something else" as suggested. I created a new password as instructed, and I have the same problem. When I log in, I go directly back to the login page!

Tax Year Prior to 2020: I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

If you're entering correct User ID and password, it sounds like some kind of cookie/cache problem or some other browser idiosyncracy.
What browser?  Have you tried a different browser?? 

 

If the problem occurs with a different browser, then here's how to reach TurboTax Support tomorrow:

 

Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.


FAQ: What is the TurboTax phone number?

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Tax Year Prior to 2020: I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

I was using Microsoft Edge (which worked fine when I filed my taxes). I switched to Chrome and now can access my account. Thx for your help.

Tax Year Prior to 2020: I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?


rocdoc wrote:

I was using Microsoft Edge (which worked fine when I filed my taxes). I switched to Chrome and now can access my account. Thx for your help.


You're welcome.  I'm glad that worked.   Thanks for reporting back.

Tax Year Prior to 2020: I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

Using Chrome I was able to get in to my TT account also. Thanks.

L00srs64
New Member

Tax Year Prior to 2020: I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

Need to view amendment

Tax Year Prior to 2020: I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?


@L00srs64 wrote:
Need to view amendment

That's not enough information to know what product you are using--online, desktop software, etc., what all you are doing/have done, or even what tax year.   And  there was no mention of what the problem is that prevents you from viewing your amended return.

 

Since this thread is about a log-in problem at Online TurboTax.  I assume that is your issue as well.   But what problem are you having in regards to a log in?    I'll go ahead make 2 guesses in the interest of time.  

 

First of all, if you're able to enter the User ID and password OK, but get a spinning circle (page loading icon), then log out, clear your browser internet cache.   Delete any intuit-related cookies.  Close the browser and refresh it, then try again.   If the "spinning circle" problem persists with that browser, then you likely need to use a different browser for the TurboTax website.  So try a different browser.

 

Or if you can't log in at all, such as don't know  your User ID and/or password, here's how to recover account access.   You may even discover you could have more than 1 account.  Many people end up with multiple accounts without realizing it.

 

You can have up to 5 accounts (User IDs) that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

 

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

Tax Year Prior to 2020: I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

I want to purchase turbo tax and finish my income tax return!

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