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Ellannajones
Returning Member

Still can’t input my information to get my stimulus package

Why can’t I input my information and see my stimulus it continually say my information doesn’t match on file . I can’t call or receive any information about the stimulus. 

3 Replies
NCperson
Level 15

Still can’t input my information to get my stimulus package

type you address EXACTLY as it appears on your tax return.. Try ALL CAPS

social security number must have the dashes included XXX-XX-XXXX

date must have leading zeros if necessary (e,.g. April is "04" not "4')

Ellannajones
Returning Member

Still can’t input my information to get my stimulus package

I’ve done that and still unable to access Get Payment on IRS 

GiseleD
Expert Alumni

Still can’t input my information to get my stimulus package

The Get My Payment tool will highlight the errors in red, and it will include a message about the errors. When you try to input your information, what is being highlighted in red? 

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