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Lakeitah
New Member

Refund

I filed my taxes through TurboTax but it got rejected because I did not have the pin so I mailed it in February 25th and I still have not received my refund

1 Best answer

Accepted Solutions
bluedeb
Level 15

Refund

 You can track your Federal refund at the IRS Where's My Refund? site.  You'll need your Social Security number or ITIN, filing status, and the exact amount of your refund to check your status. The IRS will issue your refund when your return is approved.

 

You would have to check your States website for information about your State refund

How do I track my state refund?

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

View solution in original post

6 Replies
bluedeb
Level 15

Refund

 You can track your Federal refund at the IRS Where's My Refund? site.  You'll need your Social Security number or ITIN, filing status, and the exact amount of your refund to check your status. The IRS will issue your refund when your return is approved.

 

You would have to check your States website for information about your State refund

How do I track my state refund?

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

BJs72770
New Member

Refund

Where is my refund is no help IRS calls are no help face it there is no help out there. You would have to hire an a lawyer to find it. As always the American people are hung out to dry

DoninGA
Level 15

Refund


@BJs72770 wrote:

Where is my refund is no help IRS calls are no help face it there is no help out there. You would have to hire an a lawyer to find it. As always the American people are hung out to dry


Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

 

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

 

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

 

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

 

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

ssmas
New Member

Refund

IM TRYING TO GET A REFUND FOR THE DESKTOP VERSION!! ITS ABSOLUTELY TERRIBLE!! I don't need HELP finding out when my State refund is coming..I need a refund for buying something that doesn't work!

DoninGA
Level 15

Refund


@ssmas wrote:

IM TRYING TO GET A REFUND FOR THE DESKTOP VERSION!! ITS ABSOLUTELY TERRIBLE!! I don't need HELP finding out when my State refund is coming..I need a refund for buying something that doesn't work!


Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp

OR -

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Jennifersibb
Returning Member

Refund

They rejected my refund 

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