Tech support, not tax support

Forum|Forum|2 years ago
April 24, 2024
12 replies
110 views

Please help. Your software is glitching for me in rental property section. I enter the data in the fields but the software doesn't add up the numbers and continues to say each part is "NOT STARTED."

I don't need to talk to a tax expert. I need someone to address the software's errors. I'm looking for tech support, but all the resources point me to paying for tax support, which requires first paying a higher fee.

I shouldn't have to pay extra. Besides, even if I paid more to talk to a human, the CPA wouldn't be able to address this technical glitch.

This caused me to have to ask for an extension. If Intuit TurboTax doesn't work as promised, then I'll have to reconsider who to work with for next year. For now, I need help figuring out your software's current mess. Please help... but not with links to pointless articles. I need REAL tech support.

Ask the Experts - Refund II - April 2024

PatriciaV

Level 15

Please clarify which version of TurboTax you are using: Online or Desktop? Windows or Mac? If Online, which browser?

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AS80Author

Level 2

Online.

2 Macs.

Chrome and Safari.

Same errors.

CatinaT1

Level 15

So... what you're confirming here is that in addition to my regular payment, I have to pay an extra fee to have someone take a look at the glitch in your software?

That's like going to a restaurant and if your food has a roach in it or any other problem, the server asks you to pay an extra fee to have your dish sent back to the kitchen. Or if a mechanic doesn't fix the problem he charged you for, he then asks you to pay again to fixing the original problem.

This TurboTax glitch didn't happen to me in previous years. Unfortunately, this year it has. I don't understand why you don't allow me or any customer to talk to TurboTax directly to address a specific technical problem without paying for extra tax services that I don't need.

If you don't respect me as a regular paying customer, why should I pay for an extra service I don't want or need?

You do not need to pay for technical support. Did you use this link to contact us?  Turbo Tax Customer Service

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user17551965626

Level 2

I have data entered, But can,t imput basic personal info. My spouse info and routing info info for payment.

user17551965626

Level 2

Cannot input some basic info

user17551965626

Level 2

Need phone number to talk to a person