I am desiring to set up a conference call with David Miller #xxxxxxxxx. Call [names removed] back asap...[phone number removed] Thx.

[mesquitebean]

@paryss1 

This is a public Internet forum.  For your privacy and security please click the little icon to the right of your question above and EDIT it to remove ALL personal info.   No telling who might phone you and pretend to be from TurboTax to try to scam  you.

I also reported it to a Moderator.  It's possible they might remove the personal info from your question in the meantime.  But they might not see it until tomorrow, so you should go ahead and do it.

Here's the proper way to schedule contact with a live tax expert:

Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

FAQ:  How do I connect with a tax expert in TurboTax Live?

https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...

[paryss1]

Ok...thx so much! How do I contact the agent who helped me with my 2018 return? I need to get 2017 done now
!

[Critter]

There is no online support for prior tax returns from the LIVE assistance program ... it is only for 2018.  What is your issue ? 

[VolvoGirl]

You can only buy the download for prior years.  You have to buy a separate program for each year.  They only sell the last 3 years.  You need a full Windows or Mac computer to install it on.  Buy the download here   

  https://turbotax.intuit.com/personal-taxes/past-years-products/

You have to print and mail prior year returns.  When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return.  Don’t forget state.

Important!  Mail Federal and State in separate envelopes and mail each year in separate envelopes.

If you are getting a refund, there is not a penalty for filing past the deadline.  You have 3 years to file for a refund.  If you owe taxes, the interest/penalties will be calculated by the IRS based on how much you owe and when they receive your return and payment. The IRS will bill you for this; it will not be calculated by TurboTax.

How to file a prior year

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-prepare-a-prior-year-tax-return/00/25...