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Level 1

Prepaid Card


I am trying to confirm that my new card has been expedited and I am trying to confirm that with a CSA. But the automated system constantly hangs up when I try to press “0” or it will say that my card is not valid, which I know cause I ordered a new one. BUT it gives me no option to speak with a live AGT. Help PLEAESE, anyone.

2 Replies
Level 15

Prepaid Card

No one in the TurboTax user forum knows anything about your card, nor can we find out about it for you.


For help with your pre-paid Visa card:

Call  (888) 285-4169


There is a “Help” link in the top corner of the web site for the card:

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
New Member

Prepaid Card

I still have not gotten a answer about why I have not received my confirmation in email about the turbo visa advancement 

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