Paid for Live Tax Support still asking me to buy instead of giving a opion to connect

[Dalal123]

I am writing to express my frustration with the TurboTax Home & Business 2024 software. I purchased the Live Tax Support service, and was able to connect once. However, when I open TurboTax Home & Business and click on "Review," it prompts me to buy Live Tax Advice again, instead of providing the blue contact box as expected. My order history clearly shows that I have already paid for this service, so this is quite concerning.

Additionally, the state form, which was released yesterday, is not downloading, further complicating my filing process.

I have been a loyal TurboTax user for the past 10 years, but this experience has left me extremely disappointed. If these issues cannot be resolved promptly, I fear this may be my last year using TurboTax.

[VolvoGirl]

Try updating the program again.  They are putting out lots of updates. I updated yesterday and it updated again today.  And sounds like another update is coming later today Friday 1/10.  Are you in the same return?  The $60 expert help might be only for 1 return.  

[Dalal123]

I am using the the desktop version, so live tax advice is tied to my license; online product may differ. Additionally, there are no updates available at the moment. This product was released without proper testing and contains several bugs.

[VolvoGirl]

I know you are in the Desktop program.  The $60 Expert help button is new this year.  We don’t know much about it.  I think it might only be 1 return so $60 for each return.  Check if you are in the same return.   Maybe save the return, close the program and restart the program.   Then do an update.

Also there are a lot of updates coming out now.  I updated yesterday and today was another update and I hear there might be another update later today Friday 1/10.  

[Dalal123]

Live support is unlimited and not tied to one form as in desktop version you can create more than one form. I have spoke with TT, therefore, your assumption is incorrect. 

[Dalal123]

Still unable to use live support. Turbo Tax have is nothing but issues. I should switch to another product now before it's too late. 

[DoninGA]

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@Dalal123 wrote:

Still unable to use live support. Turbo Tax have is nothing but issues. I should switch to another product now before it's too late. 

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See this TurboTax support FAQ for contacting a Tax Expert when using the Live online editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbota...