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Need to update password and email address on account.

The system wants me to remember my old password and won’t allow me to change it. It keeps attempting to send a code to an invalid email.
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1 Reply
CassandraLO
Intuit Alumni

Need to update password and email address on account.

Try these steps to recover your User ID or password:

  1. Go to our account recovery page.
  2. Enter one of the following:
    • Phone number (recommended)
    • Email address
    • User ID
  3. Follow the on-screen instructions.

Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.

  • If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.

Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.

(If you're looking to access a prior year return, go here.)

Once your in to change your email - 

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