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Need to talk with a rep

1 Reply
Level 15

Need to talk with a rep

You appear to be using Live Deluxe.   That Live feature is available during business hours.  8AM-5PM Pacific (11AM-8PM Eastern), Monday-Friday.

 The Live portion of your product allows you to contact an expert for Live tax help and return preparation help from a CPA/EA tax pro.   It also includes a final review of your return, which they will sign, and continued tax help/advice during the year.

Live Deluxe is currently 119.99 for a Federal return and 44.99 for a state return.   If you choose to pay the fees out of the Federal refund, there is an additional 39.99 service fee (44.99 for California filers.)

Here's more info on using the Live feature of your product:

FAQ:  What is TurboTax Live?

FAQ:   How do I connect with a tax expert in TurboTax Live?

FAQ:  How do I schedule my review using TurboTax Live?

Or if you want general Customer Support  (hours 5AM-5PM Pacific; 8AM-8PM Eastern),  you can use the form at the link below to schedule a call back, or it may provide a number.  

Where the form asks what product you are using, be sure in the dropdown menu to indicate "Online".  And for Which Edition indicate "LIVE" in the dropdown menu.

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