My agi was less than $34,000, but i was still charged after reading that it would be free. Why was there a charge?

jeannepaulon · ‎June 3, 2019

DonnaLO · ‎June 3, 2019

I see that you are contacting us through TurboTax Deluxe, which there is a charge for, but may be the best option for your personal filing needs.

Here is more information about why you may need to upgrade from TurboTax Free Edition.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

SweetieJean · ‎June 3, 2019

You probably meant to go here instead, with a different User ID:

Thank you for helping us improve the TurboTax Community!