Me and my spouse were married last year, and in order to file taxes it is requiring an IP PIN for her. However, she does not have an IP PIN, so I go to make her account at IRS.gov but it requires her

[will-kenney10]

File was rejected due to spouse needing IP PIN. Cannot make IRS.gov account bc it requires previous years filing status. She has always been a dependent and has never filed, ever. How do I get IP PIN?

[mesquitebean]

Has she been a victim of ID theft in the past, and did the IRS assign an IP PIN to her previously?   i.e., did the parents acquire an IP PIN for her previously when she was a dependent?   If she's ever had an IP PIN, she'll always be required to have a new IP PIN every year.

What is the exact error code and message you are getting when you try to efile?

If necessary, we can tell you how to phone the special IRS office that handles IP PINs for info and advice.

Are you due a Federal refund, or do you owe taxes (tax due)?

[will-kenney10]

IND-183-01 - The Spouse did not enter a valid Identity Protection Personal Identification Number (IP PIN).
 I have asked her parents and they don’t have anything in their records. Yes, back in 2016, but it has since been fixed.
Whenever I try to contact IRS through the phone it is all automated and I’m honestly unsure of the options to select to remedy this. Once I can create her IRS account, I feel I can get the IP PIN, but unsure how to do so since she has never filed.

Thank you for the help

[mesquitebean]

It sounds like somehow after whatever happened in 2016, she was signed up for an IP PIN.

Phone the IRS special office that handles IP PIN issues.   Tell them what is happening and the problem you are having establishing an IRS account.  I don't know if it's possible for her to establish one yet or not.

When you phoned the IRS, is this the number you used?   You may have phoned their main number.  The one below is the special number shown on the IRS page about the IP PIN.   They should be able to answer any questions about an IP PIN.   This special office is usually easy to reach.
https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin

800-908-4490 for specialized assistance, Monday - Friday, 7 a.m. - 7 p.m. your local time (Alaska & Hawaii follow Pacific Time). 

If you can't get the IP PIN online, they can mail one, but it may take up to 21 days according to that page.  Plus, since she has never filed a return, the verification process when speaking to someone on the phone might be more complicated.  So you'll just have to see what you find out when you speak to someone.

So depending on what they tell you,  you'll have to decide at some point whether you will be able to efile or whether you will need to print, sign, and file by mail.

If you are SURE you are due a Federal refund, there is no penalty for a late Federal return.  State rules might vary.

If you owe taxes due, however, and did not file for an extension, then you should file and pay as soon as possible since penalties and interest are accruing.

[Bxmama4]

I was the victim of identity theft over 7 years ago. Now because of that they apparently issue me a IP PIN # each year that I must use to file. I totally forgot about that. So I just submitted my return and it was rejected Bc I have to enter that pin. I don’t know my pin. I have never received a letter with a pin # aside from 8 years ago. All their phone numbers literally hang up on you due to this Coronavirus. It says you can retrieve it on their website. First need to register an account. I cannot get past that part. I have entered all my data to my knowledge as being correct. It keeps giving me an error message saying that their records don’t match up with what I put. Now I’m stuck & afraid I won’t get the stimulus. To make matters worse I had my son on my return. I ended up telling my mother she might as well claim him since she helps me and it won’t be a total loss but her return got rejected now saying that dependant has been claimed already. So even though my return got rejected it must still be in limbo or something. Can anyone help please?