turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

I was charged 123.00 to file my taxes when website said it was FREE?

 
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply

I was charged 123.00 to file my taxes when website said it was FREE?

You are currently showing under the Deluxe Edition. If you started with the Federal Free Edition product and are being prompted to upgrade to Deluxe, you very likely need the Deluxe program to properly file your return.

TurboTax Free Edition (and TurboTax Live Basic) are intended for taxpayers with very simple returns that can fit on the new 1040 form without any schedules.

If we detect that your tax situation requires expanded coverage, like deductions for owning a home or self-employment income, we'll prompt you to upgrade to a version that supports the forms you need so we can maximize your tax deductions and ensure you file an accurate return.

Depending on what your tax situation was last year, you might need to use new tax forms to claim the same deductions, credits, or forms of income. Some of the situations that are now in TurboTax Deluxe and TurboTax Live Deluxe, instead of in Free Edition, include:

·        Student loan interest deduction

·        Retirement savings contribution credit for 401(k) and IRA contributions

·        Education credits

·        Child & dependent care credit

Go here for more info on which forms are included in TurboTax Free Edition.

Related Information:

You can downgrade using the Clear and Start Over feature.

·        Can I downgrade to a lower-priced version of TurboTax Online?

·        Is TurboTax Free Edition right for me?

·        What are the IRS tax form changes?

·        What are the new schedules?

 

 


message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies