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m_olinski
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I paid to have live help but I don't seem to be getting it. Where is it?

 
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11 Replies

I paid to have live help but I don't seem to be getting it. Where is it?


You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live


**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

I paid to have live help but I don't seem to be getting it. Where is it?

Have the hours reverted to 5 am to 5 pm now?  That's what it says on the general Contact Us page.
m_olinski
New Member

I paid to have live help but I don't seem to be getting it. Where is it?

Yes, i paid for it.  I have "expert help" buttpn in upper right.  But all it does is allow me to post questions here.  It says "talk to a live person" but there is no option to actually select it.  I feel ripped off
m_olinski
New Member

I paid to have live help but I don't seem to be getting it. Where is it?

Ugh.  I have a friend who passrd away on friday and i was asked to help with his taxes.  I need to file an extension.  I was told that the due date was today.  Apparently not true

I paid to have live help but I don't seem to be getting it. Where is it?

@SweetieJean Oh--did they go back to 5 am to 5 pm since the deadline is over?
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

I paid to have live help but I don't seem to be getting it. Where is it?

"When are tax experts available?
Our tax experts can schedule live reviews from 5am to 9pm Pacific through April 14, and from 5am to midnight on April 15."

I paid to have live help but I don't seem to be getting it. Where is it?

Actually, the due date for an extension was yesterday (April 15). But there is no penalty if there are no taxes due.
I am just a volunteer, but can try to help.

I paid to have live help but I don't seem to be getting it. Where is it?

From a moderator: Support will be open 5a – 5p PST x 5 days per week (Mon – Fri) starting 4/22/19 until October peak.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

I paid to have live help but I don't seem to be getting it. Where is it?

But what about TT Live?  

I paid to have live help but I don't seem to be getting it. Where is it?

I have posted a question to the moderator about that.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

I paid to have live help but I don't seem to be getting it. Where is it?

TY.
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