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johnconnor
New Member

I keep getting this message when i log in, and even verify its me with either my phone number or my email...... "Your information did not match an account on file. Please try again."

Simple question, why is it doing this? I even changed my password and it still kept giving me this BS.

 

"Your information did not match an account on file. Please try again."

 

This has never happened to me.  The only reason I'm so frustrated is the fact that I put all of the right info in, and EVEN DID THE TEXT VERIFICATION so it knows its me..... 

 

Can someone please help lol?

 

3 Replies
mesquitebean
Level 15

I keep getting this message when i log in, and even verify its me with either my phone number or my email...... "Your information did not match an account on file. Please try again."

I'll tell you some things to try. and if necessary, how to phone TurboTax Support tomorrow.

 

Log out, empty your browser cache.  Close the browser and reopen it.

This time open a private window (private browsing, aka incognito mode.)

Go to the TurboTax website and try again.

 

If problem persists, if you have another browser, see if a different browser makes any difference.

 

If still not successful, post back, and I'll tell you how to use the Account Recovery tool to see if you can get in, and how to phone Support, if necessary.

 

 

Jj5649j66
New Member

I keep getting this message when i log in, and even verify its me with either my phone number or my email...... "Your information did not match an account on file. Please try again."

IT IS IMPORTANT THAT TURBO CONNECT TO ME.JOHN E. WILSON [email address removed] IT XCOULD COST ME THOUSNDS OF DOLLRS.   [phone number removed].  [address removed]

DoninGA
Level 15

I keep getting this message when i log in, and even verify its me with either my phone number or my email...... "Your information did not match an account on file. Please try again."


@Jj5649j66 wrote:

IT IS IMPORTANT THAT TURBO CONNECT TO ME.JOHN E. WILSON [email address removed] IT XCOULD COST ME THOUSNDS OF DOLLRS.   [phone number removed].  3640 SO.34TH SAT.  LINCOLN NE


See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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