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joetrimbol
New Member

I help my grandpa complete his taxes and he inadvertently selected a program to purchase. I let him know we could file free. Is there anyway to refund the $19.99? TY!

 
1 Reply
Hal_Al
Level 15

I help my grandpa complete his taxes and he inadvertently selected a program to purchase. I let him know we could file free. Is there anyway to refund the $19.99? TY!

This is mainly a user community forum, so nothing account-specific can be handled here. 

Request for refunds should be directed  to TT Support. https://turbotax.intuit.com/support/contact/  use the term “billing issues” in the question box, not "Refund" or it will just give you the IRS phone number to check your refund status. Week days 5 AM - 5 PM Pacific time (I think today may be the last Saturday they are working)

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