turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

I had a different turbo tax account last year and I can’t access it

 
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies

I had a different turbo tax account last year and I can’t access it

Is it because you cannot find it ?    Or it is locked ?   Did you use a paid 2018 version ?

I had a different turbo tax account last year and I can’t access it

im not sure, I have the email. but I don't have the same phone number and no it wasn't paid for. I have a new account for 2018 but i need to access my 2017 tax returns. I have the account number to my old account its 12584026

I had a different turbo tax account last year and I can’t access it

Try these steps to recover your User ID or password:

1.      Go to our account recovery page.

2.      Enter one of the following:

o    Phone number (recommended)

o    Email address

o    User ID

3.      Follow the on-screen instructions.

Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.

·         If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.

Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.

(If you're looking to access a prior year return, go here.)

Related Information:

·         I forgot my password in the TurboTax CD/Download software

·         How do I update my TurboTax account information?

·         Forgot your TurboTax Advantage login?

·         I forgot my password in the TurboTax Mobile App

·         How do I access my prior year (2017) return?

 

GEN12964
p_cg_tto_us_lc_na_question:L4za3Ln1j_US_en_US

Answered by  TurboTax FAQ  to  this question


message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies