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I entered a number under Medical expenses and I need to change. Can't change the number. I just come up with a blank screen.

 
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1 Reply
Cindy0H
New Member

I entered a number under Medical expenses and I need to change. Can't change the number. I just come up with a blank screen.

First, try going through the interview.

  • Federal
  • Deductions & Credits
  • Medical
  • Medical Expenses
  • If the exact page you want isn't there, you can enter the expenses on any page...they are all put together for one number. The worksheet is not included with the tax return.

You can try to go to Forms Mode and look for Medical Expenses Worksheet...maybe you can make the correction there.

Info on the blank screen:

Some TurboTax Desktop 2018 users on Windows may experience a blank screen in certain sections of deductions and credits and TurboTax restarting.

Who is affected

Users impacted by this error meet the following criteria:

  • Using TurboTax for Windows 2018 on Windows 7-10
  • Experience blank screens in Deductions and Credits (sections like Property Taxes)
  • As the blank screen happens TurboTax Restarts.
Resolution

This issue was fixed in a recent update to TurboTax 3-7-19.

One user noted that his McAfee virus software was blocking something that caused his blank pages.  Seems a stretch, but maybe it could happen if your virus software is set at its most aggressive setting.

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