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devdhara2
New Member

I accidentally hit yes when asked if I had an IP protection pin and I don’t have one. I already filed e-file and my refund got rejected twice. It won’t let me change it!!

I accidentally hit yes when asked if I had an IP pin and I don’t have one. It won’t let me change it since I already filed and my refund was rejected twice. Please help!!!! How can I change it to no so I can get my refund!

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1 Reply
DawnC0
Intuit Alumni

I accidentally hit yes when asked if I had an IP protection pin and I don’t have one. I already filed e-file and my refund got rejected twice. It won’t let me change it!!

If your return has been rejected, then it has not been filed.  And as long is it is not filed, you can fix the IP PIN issue.  Follow these instructions to change your answer to NO.  

How do I add or remove my 6-digit IP PIN?
  1. Open your return if you don't already have it open.
  2. Inside TurboTax, search for IP PIN (don't forget the space) and then select the Jump to link in the search results.
  3. On the Identity Protection PIN screen, answer Yes and enter your IP PIN in the space provided.
    • If you need to remove the IP PIN, answer No instead.
  4. Select Continue.

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