How do I manually enter when there is no option to? [Link removed]

[JulieS]

We'd love to help you complete your tax return, but need more information. Can you please clarify your question?

What are you trying to enter manually?

[DoninGA]

There should be a another link labeled Type it in myself

Sign off the TurboTax program.

Clear cache and cookies on your web browser - https://ttlc.intuit.com/community/intuit-account-settings/help/how-do-i-clear-my-cache-and-cookies/0...

Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

If the problem persists change your web browser to one of these you are not using, Google Chrome, Mozilla Firefox or Microsoft Edge

[jakejudy01]

I cleared my cookies and cache. I changed from using Chrome to MS Edge. I still get no option to manually enter my information. The only options I am offered are to connect to my bank, which fails at retrieving the information, or to upload a digital copy, which I am unable to find on my bank's website. Please see the link to Gyazo below:

https://gyazo.com/bfcd4191e7c1e4abbfd671c0bd1adab4

[VolvoGirl]

You should be able to scroll down to the bottom and see these....

Don't type the bank name or try to import it.
At the bottom pick - Change How I enter my Form

Then on the next screen pick - I'll Type it in Myself

[DoninGA]

@jakejudy01 This screenshot is what I see using the TurboTax online edition and a Chrome web browser.

My only other suggestion is to clear your tax return and start over.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over.  Click on Tax Tools on the left side of the program screen while working on the 2022 online tax return. Click on Clear & Start Over.

[DoninGA]

@VolvoGirl is correct.  You must select Change How I enter my Form on the prior screen

[jakejudy01]

I am trying to enter the information from my 1098. The only options I get are to retrieve the information from my bank or upload a digital copy. I just spoke with my bank and because I am not signed up for paperless documents, there is no digital copy available. I DO NOT get an option to manually enter the information (please see the Gyazo link I have shared twice). Would I be able to upload a digital photo? 

[DoninGA]

@jakejudy01 

To manually enter interest income on a Form 1099-INT using the Free online edition -

To report interest income received -

Click on Federal 
Click on Wages & Income 
Scroll down to Investments and Savings

On Interest on 1099-INT, click on the start or revisit button

On the screen Did you have investment income in 2022? Click on Yes

On the screen Let's import your tax info Click on Enter a different way

On the screen OK, let's start with one investment type Click on Interest and Continue

On the screen How would you like to upload your 1099-INT? Click on Type it in myself