If you use the Turbo Visa website https://www.turboprepaidcard.com/ and click on the Help link in the upper right of the page it will take you to FAQ's. Scroll down to How long does it take to get my personalized card in the mail? There is a link shown for Card not received - https://secure.turboprepaidcard.com/account/card-not-received
If you do not have an Online Account, then create one.
Same here, I cant create an account to get a new one. After I enter ssn, birthday and zip it asked for last 4 of card I am calling about. I dont have it!!! I filed a complaint with BBB and Federal Trade Commission, I strongly suggest everyone do the same. My Stimulus money is being held by greendot and I have no way to get a replacement card.