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Are you installing from the CD? Even though you can install it 5 times, it seems you can only use the CD 1 time unless you install it on another computer using the other operating system like Mac. And if you installed from the CD it seems you can not download it from online. You can't do both CD and download. See the info on this FAQ
Or try copying the CD to a usb flash drive. See SteamTrains post here
Or you need to call in and get a new License Code.
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