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Ppresler
Level 1

Dark Screen

I have used  Turbo Tax for years.....always typing on a white page. this year i have a black screen, very hard  to see and read. 

Did they change it or is there something I can do??

2 Replies
Butcher
Returning Member

Dark Screen

Can anyone answer this question? I am having the same problem and can not seem to be smart enough to fix it. Please help!!!! Butcher 

DonnaLO
Expert Alumni

Dark Screen

No, you should not be seeing TurboTax on a black screen.

 

Refreshing your browser and clearing out your cache and cookies may resolve the issue, the articles below will help.   After performing these steps log out of TurboTax and then back in.  If the issue still persists please try a different browser.

 

This one shows how to delete your cookies.   

https://ttlc.intuit.com/replies/3301745  

This one will help you clear your cache.  

https://ttlc.intuit.com/replies/3302272  

 

If you continue to have problems please contact Technical Support using this form: 

 https://support.turbotax.intuit.com/contact/ 

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