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Check from Green D bank

When filing our tax return, we requested that fees be deducted from our federal refund. From what I am reading, TurboTax sends our refund to Green Dot Bank where the fees are deducted and then the remainder of the federal refund is deposited into our bank account, as requested. Apparently the bank account numbers that I entered for direct deposit were not correct, so they sent us a check from Green Dot Bank. The problem is, the bank will not deposit the check because they say it is fraud and when it is deposited into our account, someone will have access to our account. Have you ever heard of this? Any suggestions on what we should do?

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1 Reply
KarenL
Employee Tax Expert

Check from Green D bank

If I'm understanding you correctly, the bank is saying that the check is fraudulent?  If that's the case, you'll need to contact Green Dot bank directly.   Use this contact information, not anything you've received in email or other forms. 

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