2023 Turbotax is not allowing me to save my file (desktop version)

[cyndimac]

Hi there,

I downloaded and activated a copy of 2023 turbotax.

I have just spent hours getting all of my entries done, and want to sit on this to review tomorrow before I submit.  The program will not allow me to save my file. 

I've tried save as, save as pdf,  I've gone to forms to try to save or print a form, nothing is working.

I'm so worried I'm going to lose all of this work!

The error message seems to indicate it's trying to default to a path to a filename. I've tried to rename, still won't work.

The error message basically states:

<filename>

File not found.

Check the file name and try again.

[cyndimac]

Ok, finally figured out what's going on.

It was trying to save to my OneDrive folder (which it didn't like). When I changed to Save As and select to save to a folder directly on my computer, it did save correctly. 

This is a bug! I should be able to Save As the file to either my harddrive or my OneDrive account.

[jasonwosborne]

I am having the SAME problem trying to save to Dropbox (which I have been doing since about 2014 successfully).  I also know that a month ago I was able to save to dropbox when I created my mother's tax return using the SAME software (before it was just updated) with no problem.  

It is baffling that in 2024 a commonly used program like this could have this type of bug.  I hope it gets fixed soon