While choosing to download the First State, Turbotax Home & Business 2023 prompts to pay

[Dev111]

I purchased Turbotax Home & Business 2023. I completed preparing federal return. When I click Online ==> Download State, it asks me to pay $45. Turbotax Home & Business is advertised to include one free state return. How do I get the first state download without additional payment? 

[Dev111]

I haven't downloaded any state. 

It doesn't show the first state being free. In the prior years, I was getting the first state free download. 

Due to some TurboTax software deficiency, it's not allowing me to download the first state for free. I need a solution for that. While I appreciate your taking time to take screenshot and share via response, it really doesn't help as it's not that straightforward. Otherwise, I wouldn't even post the query. 

Thanks.

[VolvoGirl]

Did you first try updating the program?  Go to Online - Check for Updates.  Then close Turbo Tax and reopen it or even reboot your computer.  Then try downloading the state again.  Maybe it already gave you a different state for the free one.  Is there any other states listed on the state tab?

[Dev111]

Thanks. It shows that the state of California is downloaded as well as updated. I need California. However, when I go to the tab to move to the state return, it takes me to the intuit website and requires me to pay. 

There is no other state downloaded. 

[VolvoGirl]

It’s downloaded but is it installed?  Maybe…..can't install state, state looping

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...

Or you’ll have to call in.  How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632