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Why did i receive an email stating that my tax refund was deposited into my spend account but the balance is still zero?

I filed my tax return, it was intercepted by the Department of Treasury, i filed an appeal, and now i receive an email from credit Karma congratulating me on depositing my tax refund into my spend account.
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Why did i receive an email stating that my tax refund was deposited into my spend account but the balance is still zero?

Contact Support on Monday.

 

What is the TurboTax phone number? (intuit.com)

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