Spanish Launch Pads contain only content responses.
Processes will not be available in Spanish.
Please refer to the English KB version to review process.
Escalations
If content is not available in Spanish, please escalate to Tier 2 Spanish. If it's a valid escalation, they will escalate to backline which is the Q- Core Spanish queue.
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Looking for the Spanish: Core Launch Pad instead?
| Topic | Links |
|---|---|
| Registration | Flujo de US Core Sign Up Y Problemas Comunes: Paso 2 (3187) - Failed Validation - Failed Validation R2 - CV Failure Verify Log Wrong Information 10 - CV Failure Verify Log Wrong Information R2 - Re-register with same email - Email Change Response Add On - Email Change Update - Deceased Error TU - Under 18 - Step 2::Finish Registration - Step 2::Finish Registration 2 - Report Failure::Equifax::Deceased Error EFX - Account recovery::Step 2::Force Register SSN - MS Manually Canceled:: Cancel without access - 72 - MS Manually Cancelled::Membership Canceled - CS120 - Cancellation::Step 2::Step 2 Fail - CS452 - Registration:: TUI Ongoing - EID 1004 Pattern Recognition Error - EID rejected 1004 Pattern Recognition Error after 72 hours - Safety Check Failure R1 - Safety Check Failure R2 - Deactivate - Blank Account Flujo de US Core Sign Up Y Problemas Comunes: Paso 3 (3188) Attach documents Success Step 3::Explanation of Questions - R1 Step 3::Explanation of Questions - R2 Access::EFX EID rejected verify errors SSN Likely Not Issued Prior Step 3:: OOW EID Retry Questions 99 Report Failure::Equifax::No Hit Equifax R2 MS Manually Canceled:: Cancel without access - 72 MS Manually Cancelled::Membership Canceled - CS120 Cancellation::Step 3::Step 3 Fail Step 3::Fake Thin File Stuck in Reg 351 EID 1004 Pattern Recognition Error EID rejected 1004 Pattern Recognition Error after 72 hours Cuentas de Canadá accidentales (3297) Accidental CA account, No US account Accidental CA Account Accidental CA Account and Has Been Reset - CS02 combination Cuando alguien escribe en nombre de un miembro y Envío de correo electrónico desde la dirección de correo electrónico de otro miembro (3298) Deceased Relation Round 1 Deceased Relation Round 2 Deactivate No Account/Landlord/Power of Attorney Deceased Relation Possible Fraud Deceased Relation Deactivate Account Tied to Other MemberSend New Request Landlord Tenant Accounts |
Identity Verification | Respuestas de verificación de identidad (3290) Verify Identity - ID Verification Verify Identity - Manually Verified Unable to Service (id-verification Manual Failure) Request Cancelation Verificar Manualmente Identificación con File Upload (3291) Send Documents R1 Send Documents R2 Resend Docs (not legible) Resend Docs (file type) Resend Docs (additional document) Member states they can't or are unwilling to send docs When the PII on documents doesn’t match PII in the member’s account |
| Password Reset | Flujo de Restablecimiento de Contraseña y Problemas Comunes (3189) Change Password FAQ Password Has Been Reset Login Issue Cool Down Password Not Received Has Been Reset Why isn't my password strong enough? Did Not Request Email Abuse Bounced Emails Why do I need a new password? Forgot Password Looks Like Reset Password MS Password Reset::Still doesn't matchWrong Address |
| Email Change | Confirmar Proceso de Correo Electrónico (3189) Confirm Email Confirm Email R2 Confirm Email Possible Fraud Typo in email address Security::Email on File R1 Security::Email on File R2 Send Documents R1 Dirección de Gmail con puntos (3300) Dots don't matter in Gmail addresses |
| Possible Fraud | Proceso de Posible Fraude y Desactivación (3190) Confirm Email Possible Fraud Previously Suspended Possible Fraud Deactivation Security Frustration Identity Theft Re-Assign to US-RFI Registration::Step3::Possible Fraud Replacement Notification Deactivation::Email Tied to Possible Fraud Account Posible desactivación del fraude por parte de Trust & Safety Unable / Unwilling to Submit Documents R2 Account Reactivated by Fraud Ops Unable to Reactivate Account Unable to Reactivate Account R2 |
| Cancellation | Identificación de Cuentas Activas en Reach (3192) Blank Account R1 Explanation of OOW and eID Questions - R1 User Solved Verification 06 Request Deactivation Must Re-Register Botón Desactivar en Reach (3191) Deactivate R1 Deactivate - Blank Account Deactivate - Match Deactivate - No Match Deactivate - No Account Membership Canceled Solicitud de Desactivación y Cancelación de Cuenta (3200) Request Deactivation Request Cancelation Eliminar mi información (retención de datos) (3295) Delete My Info R1/Security::Data Retention Delete My Info R2 Delete My Info R3R3 - if member is claiming to be a fraud victim who has not agreed to our Privacy Policy) |
| Update Personal Information Name, DOB, SSN, Address, Phone Number | Como manejar un cambio legal del nombre (3291) Legal Name Edit Legal Name Change Legal Name Change Pushback Legal Name Change Error Re-register Solicitudes de cambio de información personal (3197) Change Address (new address does not appear on reports) Change Address (new address appears on reports) Change of SSN Change DOB Emails must be different Respuestas para ayudar a los miembros con números de teléfono verificados (3195) Email or phone change Phone change success Unable to enable/disable 2FA What is 2-Factor Authentication? 2FA Why don’t I need a code every time I log in with 2-Factor Authentication? 2FA Add Phone Phone already in use Invalid Phone Type Phone Number Change Self Service Incorrect OTC OTC Sent to Incorrect Phone Phone Unavailable Provide new phone number Attached image Success Service Provider Unavailable Security:: How do I turn 2-factor authentication on and off? 2FA Security:: I enabled 2FA, but I don’t have my verified phone R1 |
| Errors, Fraud Risk, Troubleshooting, App Login Issues | Errores para cuentas validas (3289) Pull Failed - Address Problem Thin File (N/A) No Hit Equifax No Hit Equifax 2 Request Deactivation Must Re-Register R1 Must Re-register R2 Problemas de Inicio de Sesión (Fraude) (3196) Email notification of logon unrecognized device R1 Email notification of logon unrecognized device R2 Logon Blocked by Fraud Risk Profile R1 Logon Blocked by Fraud Risk Profile R2 Cómo solucionar un posible problema del producto Known CK MS Issue confirmed response Request screenshot Troubleshooting Provide Device Info Still working on it Issue won’t be fixed response Known Issue fixed response Provide browser info Inicio de sesión en la aplicación móvil: código de acceso, Face ID, Touch ID (3296) Reset Passcode (PIN) from the Mobile App Change Passcode I don’t want to use a passcode Touch ID Face ID Doesn’t Remain Enabled Touch ID/Face ID On Off Windows app discontinued App push notifications on iPhone Función no es soportada (3301) Feature not supported |
