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Why am I getting a message that I don’t qualify for the Child Tax Credit when I have no income on my return?

SOLVEDby TurboTax15Updated January 07, 2022

Some TurboTax customers are experiencing an issue with the Child Tax Credit. When no income is present on their return, they're getting a message saying they don’t qualify for the Child Tax Credit when they do qualify.

We’re currently working to resolve this inconvenient issue. If you’d like to receive progress status updates, please sign up here.

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