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Why is my IRS refund taking longer than 21 days?

SOLVEDby TurboTax9Updated January 13, 2023

The IRS issues refunds, not TurboTax, so we can't say for sure why you haven't received your refund yet. You'll have to speak directly to IRS to find out more about the delay.

To do so, call the IRS at the appropriate number:

  • For individuals: 800-829-1040
  • For businesses: 800-829-4933
  • For those with hearing impairments: TTY/TDD 800-829-4059

To have an efficient call, here's what you need to prepare.

What makes refunds late?

There are many things that can delay refunds and some are outside the IRS’s control. The top three categories are:

  • The IRS found errors, inconsistencies, or missing info on the return. For example, you and a former spouse both claimed the same child as a dependent
  • The return is under review, which can happen randomly
  • The IRS suspects identity theft or fraud
  • If you opted for a check to be mailed to you, the delay may be on the US USPS's side
  • Electronic payments may be delayed by bank transfer and posting issues

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