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Business state purchase/download looping

SOLVEDby TurboTaxTurboTax Windows2Updated July 27, 2021

Some TurboTax Business customers may experience a looping error when attempting to purchase their state forms.

After navigation through the purchase and payment of your state tax forms, the program will show that its updating and installing the state. It'll tell you that the program is up-to-date, however your state won't be listed in the State Taxes section of the program.

If you experience this issue, review Business State Forms Availability here. If your state shows as unavailable, wait until it is available try to downloading again.

If your state is available, make sure TurboTax is updated:

  1. Double check your program is up-to-date and your state forms are available here.
  2. With TurboTax open, select the Online menu at the top of the screen.
  3. Select Check for updates.
  4. If updates are available, select the Update TurboTax button.

For TurboTax 2019 and 2020  you'll want to use this help article here.

For TurboTax 2018 and 2017 use the following steps.

  1. Close TurboTax.
  2. Go to My Computer.
  3. Select the C: drive (or Drive you installed TurboTax to).
  4. Select the Program Files (x86) folder.
  5. Select TurboTax folder.
  6. Choose the Tax year Business folder (for example, Business 2018).
  7. Go into the Forms folder.
  8. Delete the appropriate state and form folder for your situation. For example, if you're filling out an Arizona Partnership return, you would delete the azp_xx folder, as seen in the picture below:
    • business
  9. Once completed, Open a new return.
  10. Reinstall your state download.
  11. Once you have verified your state is installed open your existing return.

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