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How do I purchase my TurboTax CD/Download state program or product upgrade by phone?

SOLVED•by TurboTax•TurboTax Windows•25•Updated January 11, 2022

You can purchase your TurboTax CD/Download upgrades (such as Basic to Deluxe) or your state program by contacting us by phone instead of paying via card in TurboTax. Select your situation below and follow the instructions.

  1. With your return open in TurboTax, select Online from the top menu, then Download State
  2. Select We can help you here next to Having trouble with your purchase or Internet connection?
  3. Follow the on-screen instructions
  1. With your return open in TurboTax, select Help from the top menu, then Upgrade TurboTax
  2. Select the upgrade you want, then Upgrade Now
  3. Select We can help you here next to Having trouble with your purchase or Internet connection?
  4. Follow the on-screen instructions
  1. Go to the TurboTax menu.
  2. Choose Download State.
  3. Follow the instructions to get your state download.
  1. Select the Upgrade icon from the top menu.
  2. Select the version you would like to upgrade to, and select Upgrade Now.
  3. Follow the screens to sign in and download the upgraded version.

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