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How do I fix Windows Error 193: Extractor CreateProcess?

SOLVEDby TurboTax15Updated February 28, 2022

Some TurboTax Desktop customers may be experiencing an issue/error when attempting to install TurboTax Desktop Individual or Business 2021. In most cases, when installing from CD or download, they are seeing one of the following:

  1. 193: Extractor CreateProcess Error, or
  2. The install will begin and stop without progressing and will show no error messages.

There are other reasons that #2 above may have occurred. To determine if Error 193 has caused your issue, please follow the steps below.

Note: Read over these steps in their entirety before beginning this task. If you are not comfortable with anything in this article, please STOP and consult a local computer professional.

These instructions are being provided to you in an effort to assist with a Windows Error (193: Extractor CreateProcess). You WILL BE viewing system files that are typically hidden and MUST proceed with caution and patience.

As we move through this article, there are some things you will need to do:

  • Anything that is typed into the Search box will need to be run with the option of Run as Administrator — please be certain to choose this option
  • You must be viewing Hidden Items in File Explorer. There are screenshots below to assist with this. (Please reverse this procedure when you are finished to re-hide previously hidden system files and folders)
  • Search is typically located to the right of the Windows START button. If you do not see it, right-click on START and choose Search
  • When clicking, left-click unless instructed to right-click

Instructions to fix Windows Error 193

Let’s begin...

  1. Reboot your PC. Once back into Windows and your desktop has reloaded, continue.
  2. Right-click on Windows Start button.
  3. Select Search.

4. Type c:\users

  1. Press Enter (this will put you in your Users directory sub-tree inside File Explorer and you will see the username you use when logging into your computer, typically along with Public, Administrator, Default, and possibly some other folders.)
  2. Click on the View menu.
  3. Look in the ribbon (at the top of the File Explorer screen) towards the bottom right (as indicated below) for Hidden Items and ensure there is a checkmark. This allows viewing of system files. If it is not there, place a checkmark in the box. Don’t forgot to undo this when you are done.

Look for the file indicated here. You are looking for a file that has the blank page icon and has a portion of your username. It will have a size of 0 KB - 16 KB typically (see the picture below).

If you do not have it — Stop! You are not impacted by Error 193. If you do have the file, continue through the rest of the instructions. DO NOT delete the file yet.

Now that you have confirmed you are impacted by the Error 193 and you have the file mentioned above, let’s proceed.

  1. Right-click on Windows Start button.
    a. Select Search
    b. Type Disk Cleanup
    c. Select option to Run as Administrator

d. Click OK for C Drive on this screen

e. Select Downloaded Program Files, Temporary Internet Files, Temporary Files, and Thumbnails and select OK

f. Click Delete Files

g. You will see a message that Disk Cleanup is cleaning up your drive and then it will disappear when cleanup is complete

  1. Right-click on the Windows Start button.
    a. Select Search
    b. Type CMD
    c. Select option to Run as Administrator
    d. You will see a User Account Control asking you to make changes to Windows. Select Yes to allow the system to make changes.

e. The following commands MUST be run with the Run as Administrator option or they will not work
• You will see the C:\WINDOWS\system32> prompt. The following commands are not case sensitive:
• Type CD\
• Press Enter
• The prompt will now change to C:\

  • Type SFC /scannow (Please note there is a space between SFC and /scannow)
  • Press Enter (you will see a screen like this – the scan is beginning)
  • This scan can take from several minutes to quite some time (depending on the size of your hard disk and the amount of files you have). Windows System File Checker is running and attempting to verify the integrity of your files. If any corruption is found, it will attempt to repair the files. You will see one of 3 results:
    1. Windows Resource Protection could not perform the requested operation – If you see this, you need to consult a local computer professional. Do not proceed further.
    2. Windows Resource Protection found corrupt files and successfully repaired them.
    3. Windows Resource Protection did not find any integrity violations.

Once you receive either message #2 or #3 above, you may proceed.

Type exit to close the Command Prompt.

Now that we have repaired any corrupt files, we are ready to proceed:

  1. Right-click on Windows Start button.
  2. Select Search.
  3. Type appwiz.cpl.
  4. Press Enter.
  5. You will now be in Programs & Features where you will see a list of programs and features installed on your computer.
  6. Scroll down in the list to TurboTax 2021 and double-click to begin the uninstall.
  7. You will be presented with a User Account Control asking if you’re sure you want to Uninstall TurboTax. Select Yes.
  1. If the Uninstall asks you to reboot, select option to Reboot later and Close.
  2. Right-click on Windows Start button.
  3. Select Search.
  4. Type File Explorer.
  5. Press Enter.
  6. You will see a screen that looks like this:

14. Copy the following and paste into the area indicated by the red box in the picture below then press Enter: C:\ProgramData\Intuit\TurboTax\MSI

15. Locate the folder TY21 and press Delete.

  1. Copy the following and paste into the area indicated by the red box in the picture below then press Enter: C:\ProgramData\Intuit\TurboTax
  2. Locate the folder TY21 and press Delete.
  1. Copy the following and paste into the area indicated by the red box in the picture below then press Enter:
    C:\Users{username}\AppData\Roaming\Intuit\TurboTax
    Note: You will change the {username} to your username — the name that you use on your own computer.
  2. Locate the folder TY21 and press Delete.
  1. Once all the TY21 folders have been deleted following the pictures above, Reboot your PC.

We are now almost at the final step. After Windows has reloaded all your startup programs, etc. and is ready to go:

  1. Right-click on the Windows Start button.
  2. Select Search.
  3. Type File Explorer.
  4. Type C:\Users.
  5. Press Enter.
  6. Locate and Delete the file indicated below (The file from Step 1 in this document.)
  1. Right-click on the Windows Start button.
  2. Select Search.
  3. Type services.msc.
  1. Scroll down in this list to Windows Installer.
  2. Select Start this Service as indicated in the picture above.
  3. You will see a window like this:
  1. Right-click on the Windows Start button.
  2. Select Search.
  3. Type %temp%.

16. In the screen that opens, select the Name column to put the folders at the top.

17. Select and remove any folder beginning with CKZ_

  1. Disconnect any USB hard drives prior to attempting reinstallation of TurboTax
  2. Open Google Chrome.
  3. Go to turbotax.com/mydownloads.
  4. Login to your TurboTax account and select Downloads.
  5. Download a fresh copy of TurboTax but DO NOT launch the program from your browser.
  6. Close Chrome.
  7. Open File Explorer.
  8. Browse to Downloads.
  9. Right-click on the file you just downloaded and select Run as Administrator.
  10. Continue installation as normal.

This is for informational purposes only. If you continue to have errors on your system, we recommend that you contact your computer manufacturer or a local computer professional for further assistance at your own discretion. Intuit assumes no liability or expense. All the above steps are at customer’s own risk.

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