Select your product below and follow the steps to get the help you need from the right person. We're currently open 7 days a week, from 5 AM to 9 PM PT, with extended hours of 5 AM to 12 AM PT on Monday, April 15.
TurboTax Online
- Sign in to TurboTax Online.
- Select the Help (question mark) icon from the menu to open the TurboTax Assistant.
- Enter your question, or type in Talk to a specialist.
- Follow the prompts to set up a call.
- Free Edition (without PLUS): This is not covered, so when you select Talk to a specialist, you'll be asked to add PLUS benefits first.
This is the most efficient way for you to connect with the right person. If you still need help, you can contact us at (800) 446-8848.
TurboTax mobile app
Note: If you're using TurboTax on your mobile device's browser, use the TurboTax Online instructions instead.
The TurboTax mobile app uses SmartLookTM technology to connect you with a support specialist. You can also opt for a callback:
- Sign in to the mobile app and select the question mark in the corner to open the TurboTax Assistant.
- If you're using the iOS app, type in Talk to a specialist and follow the prompts to be connected.
- Free Edition (without PLUS): This is not covered, so when you select Talk to a specialist, you'll be asked to add PLUS benefits first.
- Select Continue connecting me to a person and follow the prompts to schedule your call.
- If you're using the Android app, select Get live help and enter your question.
- Free Edition (without PLUS): This is not covered, so when you select Talk to a specialist, you'll be asked to add PLUS benefits first.
- If the information provided isn't helpful, select No, I still need live help.
- Select Connect me to connect via SmartLookTM. A TurboTax specialist will connect to your screen and guide you.
- Select No thanks if you want a callback instead.
- If you selected No thanks, be sure to also tap OK, sounds good to set up a callback.
This is the most efficient way for you to connect with the right person. If you still need help, you can contact us at (800) 446-8848.
TurboTax Desktop
- Go to our Contact us page.
- Select your product and edition, ask your question, then select Continue.
- Enter your contact info, then select Get the phone number.
This is the most efficient way for you to connect with the right person. If you still need help, you can contact us at (800) 446-8848.
