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gataceri
New Member

I cannot reach Turbo tax live. It says they are open during the weekend but my questions keep routing to the community. I already paid for the full service!

I actually did have a call with the expert tax review. I never got the notes and links promised however and now my account shows "filed" even though there are corrections I need to make (I only viewed but never printed or efiled).
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I cannot reach Turbo tax live. It says they are open during the weekend but my questions keep routing to the community. I already paid for the full service!

No--they are not open on weekends now that tax season is over.  They are only there Monday-Friday.

 You can arrange for the Live help you are paying the extra fee for with your questions from  5 a.m. to 5 p.m. Pacific time Monday - Friday.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

Even if your account is showing "filed"  if YOU did not click that big orange button that says "Transmit my return now" then your tax return has not been filed.  You can still go in to make corrections by clicking Add a State.  You are not really adding a state, but that will get you back in to the return so that you can make changes/corrections.

Or wait for Monday to get additional help from the "Live" staff.  Whoever you talk to will be able to see the notes from your previous calls.


**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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6 Replies

I cannot reach Turbo tax live. It says they are open during the weekend but my questions keep routing to the community. I already paid for the full service!

They are closed on weekends after tax season.

I cannot reach Turbo tax live. It says they are open during the weekend but my questions keep routing to the community. I already paid for the full service!

No--they are not open on weekends now that tax season is over.  They are only there Monday-Friday.

 You can arrange for the Live help you are paying the extra fee for with your questions from  5 a.m. to 5 p.m. Pacific time Monday - Friday.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

Even if your account is showing "filed"  if YOU did not click that big orange button that says "Transmit my return now" then your tax return has not been filed.  You can still go in to make corrections by clicking Add a State.  You are not really adding a state, but that will get you back in to the return so that you can make changes/corrections.

Or wait for Monday to get additional help from the "Live" staff.  Whoever you talk to will be able to see the notes from your previous calls.


**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
gataceri
New Member

I cannot reach Turbo tax live. It says they are open during the weekend but my questions keep routing to the community. I already paid for the full service!

Whew. Great answer. Thank you!!

I cannot reach Turbo tax live. It says they are open during the weekend but my questions keep routing to the community. I already paid for the full service!

You are welcome.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
jkmskoorb
New Member

I cannot reach Turbo tax live. It says they are open during the weekend but my questions keep routing to the community. I already paid for the full service!

I did my taxes on Turbotax and at the end it would not let me print it our for me to mail it in because it said that the forms were not ready for printing at this time 2/11/21 and the forms they listed were

Form 1040 individual

Form 2210 

Underpayment of Estimated Tax

???   these forms should be ready not in Turbo tax   -  what gives?

KatrinaLO
Intuit Alumni

I cannot reach Turbo tax live. It says they are open during the weekend but my questions keep routing to the community. I already paid for the full service!

This means that the forms needed to complete your tax returns are not yet available. You will not be able to complete your tax return until these forms do become available. Form 2210 will not be available until February 18, 2021.

Please see the following link for more information. https://ttlc.intuit.com/community/forms/help/when-will-my-forms-be-ready/00/25618

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