I completed all steps and final review, paid $24.99 to e-file VA return. Then the program said my W-2 VA withholding was greater than 25% of wages (by $2.01). I would like to override the program so I can e-file VA. I should get a refund of my $24.99 fee if that is not possible and I must file by mail.
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As far as I know, that cannot be overridden.
You'll have to mail file (and remember to reduce your VA withholding some for 2019). And don't forget to attach the state copy of any W-2 forms, and any others that show VA withholding on them.
You can get the $25 e-filing fee credited back to you, but you must call Customer Support and indicate you have a "Billing issue"...never use the word "refund" .
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
As far as I know, that cannot be overridden.
You'll have to mail file (and remember to reduce your VA withholding some for 2019). And don't forget to attach the state copy of any W-2 forms, and any others that show VA withholding on them.
You can get the $25 e-filing fee credited back to you, but you must call Customer Support and indicate you have a "Billing issue"...never use the word "refund" .
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
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