How do I fix when downloading from JP Morgan Chase into Turbotax for Mac 2018 (Error 5209 Error Code:907-Formnotavailableforuser. Script not able to locathe PDF formlink?

I seem to be able to download from JP Morgan Chase into a simpler/new Turbotax file, but not into my larger more complicated one.

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I went to another JP Morgan Chase site and was able to download.

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I went to another JP Morgan Chase site and was able to download.

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