I filed my taxes with turbotax last year, but I'm not able to get my AGI from your system. I was told by support that upgrading to plus should fix the problem. It hasn't.

Answer

You'd have to upgrade AND make payment for the PLUS feature in order to unlock your 2017 return.

But may I suggest another method (free)?  You can get your 2017 AGI from your tax transcript on the IRS webpage linked below.  You'll just have to set up an account, but can download your transcript (an abbreviated return) and know your 2017 AGI right away.  Here's the link:

https://www.irs.gov/individuals/get-transcript


If you still want to use TurboTax and access your 2017 return, see the instructions for doing that below.

To access a 2017 (or earlier) return you filed with TurboTax, you'll need to purchase PLUS Help & Tools. This 3-step process entails:

  1. Starting a 2018 Free Edition return (even if you don't plan to file this year).
  2. Selecting the PLUS upgrade.
  3. Paying for PLUS.

Instructions

  1. After signing in, select File for $0 (under Free Edition).
  2. Keep going through the screens until you get to the Great job so far... screen where you'll be given the option to Get PLUS.
  3. After selecting PLUS, go to File in the left-hand menu.
  4. At the Just a few steps left... screen (you may have to select Continue before getting here), select Start next to Step 1.
  5. On the next screen, select View payment options and follow the instructions to pay for PLUS.

After you've paid, select Tax Home in the left-hand menu. Then  select Show next to Your tax returns & documents to get the option to Download/print return (PDF) for the tax year you want.


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Kat
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