Its been since March 30, 2018 I was supposed to receive a card from green dot. They took out X amount of dollars for child support however 672.00 I have yet to receive.

I completed my Turbo Tax return on March 30, 2018. I chose to receive the green dot gift card. A refund was paid by the IRS of $1,764.00 out of that 1,100.00 was paid to C.S.E and now over 600 dollars is missing. I contact Turbo Tax whom I have used for years and they tell me to contact green dot witch is impossible because with out a card which I have never received.  Your stuck dead in the water. I wrote green dot several letters with no response. No live number to talk to a live costumer service agent, only a automated system. This Turbo Tax experience has been  horrible because I have been robed of over $600.00 and know one has helped me.

1 additional answer

No answers have been posted

More Actions

People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Do you still have a question?

Ask your question to the community. Most questions get a response in about a day.

Post your question to the community