why does the instructions for itsdeductible not work. There is no following of instructions to import itsdeductible

If you have TurboTax Deluxe or higher, importing your ItsDeductible donations is easy. Here’s how:

  1. Open (continue) your return in TurboTax. Not sure you're in there? Select the Take me to my return button.
  2. In the search box, search for "donations" and then select the “Jump to” link in the search results.
  3. Answer Yes to Did you make any donations to charity? 
  4. On the next screen, answer Yes.
  5. Follow the instructions and import your donations.

But this covers exactly one possible context of the state of the data entry, what if your donation from last year is listed, but at  at $0, so that changes steps 1-4. Step 5 the one that actually needs to be explained in more detail is the instruction glossed over in this "help", "Follow the instructions—" there are no instructions, there is no import options, there is no phone number to call despite this being a premium service. Following the instructions, suggests a path where itsDeductible isn't even an option, and if you go the way that is not recommended it simply says, "Use ItsDeductible" but gives no further instruction on making it work. Your 'too-simple' instructions on how to make ItsDeductible work, don't. It's deductible along with your general automation in your product are reasons I choose to use your service, but lack of support and unclear instruction when your automation isn't in place may make me switch back to another product that has actual support. 

1.jpg
2.jpg
3.jpg
4.jpg

No answers have been posted

More Actions

People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Do you still have a question?

Ask your question to the community. Most questions get a response in about a day.

Post your question to the community
Hold out