Why is this now $100 to file when the offer is for free filing?


I see  that you are contacting us through TurboTax Deluxe, which there is a charge for, but may be the best option for your personal filing needs. Here is more information about TurboTax Absolute Zero.    

The TurboTax Absolute Zero promotion is exclusively available at TurboTax.com. You'll qualify to file at no cost if you:

  • Made less than $100,000
  • Don't own a home or rental property
  • Don't own a business or have 1099-MISC income
  • Didn't sell investments
  • Don't have major medical expenses

60 million hard-working Americans can file their federal 1040EZ, 1040A, and state taxes online for free with TurboTax Absolute Zero.

Get started with TurboTax Absolute Zero today.


Here is information on downgrading your TurboTax product:

You can downgrade using the Clear and Start Over feature but bear in mind that the different TurboTax "flavors" handle different tax situations and their associated forms.

For example, if you got upgraded to Deluxe because you're itemizing (Schedule A), you can clear and start over in Free Edition, but as soon as you've entered sufficient itemized deductions to exceed your standard deduction, you'll be asked to upgrade to Deluxe again.

Here is a short list of some common tax situations and the online products that now uniquely support them:

Keep in mind that TurboTax Free Edition is intended for taxpayers with simple returns (1040EZ or 1040A with the standard deduction), e.g. first-time filers and students.


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