Why is this now $100 to file when the offer is for free filing?

Answer

I see  that you are contacting us through TurboTax Deluxe, which there is a charge for, but may be the best option for your personal filing needs. Here is more information about TurboTax Absolute Zero.    

The TurboTax Absolute Zero promotion (free federal and state returns for qualified customers) ended on March 15.

You can still take advantage of TurboTax Free Edition to file a free 1040EZ or 1040A if you qualify. State returns are extra.

Find out if you qualify for Free Edition or get started today.


GEN88415


Here is information on downgrading your TurboTax product:

Yes, but each version of TurboTax is designed to handle different tax situations and their associated forms.

While you’re welcome to downgrade, you may miss some features—and you’ll be prompted to upgrade when those features are needed.

Before downgrading, check this list to see which version best fits your situation:

If you still want to downgrade, use the Clear and Start Over feature.



Was this answer helpful? Yes No
Default user avatars original
TurboTax Product Support

No answers have been posted

More Actions

People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Do you still have a question?

Ask your question to the community. Most questions get a response in about a day.

Post your question to the community
Hold out