I have no field to enter my spouses document number on her NYS drivers license, state return keeps being rejected without it

turbo tax gives me no field to enter her document number in, only a field when I enter my license info

Answer

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If your return is rejecting with error code R1119, this is an issue that TurboTax is working on. see the TurboTax FAQ below for information and to sign up to receive emails with updates:

 

There was an issue where New York State tax returns were being rejected for a missing document number (Codes R1118 or R1119). This was due to a missing interview screen to enter this information.

Solution:

We’re happy to report that this issue was resolved in a TurboTax update that was released on 02/13/2018.

Please log back into your TurboTax account and follow the "Fix It Now" interview path to correct and resubmit your NY return.

If the “Fix This Return” does not help you, or you get stick on a loop, please follow the steps below.

  1. On the left-hand side menu click on “File
  2. On the next screen click “Continue
  3. On the next screen under Step 3 click “Start”
  4. On the screen titled “Let’s get ready to e-file” click “I want to e-file
  5. You will come up to a screen that ask for Primary Filers ID. Click “Continue”
  6. On the next screen input ID information including the Document Number. After you are done click “Continue”
  7. The next screen should ask the spouse ID click “Continue”
  8. On the next screen input ID information including the Document Number. After you are done click “Continue”
  9. On the next screen read the agreement form. Then click continue.
  10. On the “Let’s take a look at your returns before you file” screen click on continue
  11. On the next screen, ”It's time to sign and transmit your 2017 return” Fill out what is need then click the orange “Transmit my returns now” button

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