why did I have to pay $19.95 to file my state when you advertise it for free? .

Answer

Turbo Tax Online Free Edition is free if you are filing a 1040EZ or 1040A with standard deductions.

Below is a FAQ that explains further:

Free Edition is for simple filers that file a 1040EZ (or a 1040A with a standard deduction), and is free as long as you don't select any add-ons or upgrades.

Review your fees to find out why you're being charged. Then, follow the directions to remove any unwanted charge:


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