There is no place for me to verify that I am not a robot on the transmit page. What can I do?

[mesquitebean · Accepted solution]

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

NOTE:   Are you using any ad blockers or script blockers?   If so, that may be blocking the CAPTCHA.

Otherwise, here's how to troubleshoot:

• First, simply refresh the page in your browser and see if that changes anything.
  
• If not, then log out and clear your browser Internet cache.
• Close the browser and reopen it.
• Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
• Log in and try again.
• If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
• Log in with the private window (again making sure cookies are allowed) and try the efile again.
  

If that doesn't work, see if a different browser (with cookies allowed) will solve it.

[shxxxx]

tried all of that, still not working....

[mesquitebean]

I don't have anything else to try.  Especially if you have tried ALL of the above including multiple browsers, private windows, allowing cookies, and disabling any script/ad blockers.  Here's how you can contact TurboTax Support:

FAQ:  How do I contact TurboTax?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3401489">https://ttlc.intuit.com/questions/3401489</a>

If you are using Free Edition without PLUS, then you likely won't be able to reach Support by phone.   If you have PLUS or higher, you qualify for phone support.   If you don't, you can use messaging at Twitter or Facebook to reach a Support Agent directly during business hours.

<a rel="nofollow" target="_blank" href="https://twitter.com/TeamTurboTax">https://twitter.com/TeamTurboTax</a>
or
<a rel="nofollow" target="_blank" href="https://www.facebook.com/turbotax">https://www.facebook.com/turbotax</a>