i got email said form 8863 is ready but when i log in it says its not?


13 people found this helpful

Form 8863 is available, but there is a problem with the program recognizing that though, that is supposed to be fixed on 2/02/2018.   However, see this FAQ for more information:

FAQ:   Why does TurboTax say Form 8863 is not available to file when it is?

Some customers are unable to e-file because the program is telling them the form is unavailable. However, Form 8863 is available.

Who is affected

Customers affected by this issue are:

  • Claiming an education credit
  • Have forms 8863 and 8917 on their return
  • Prepared the Education Credits section prior to 1/11/18


If you are affected by this issue the following workaround may be used.

If you are in TurboTax Online:

In your return go to the left-hand side

  1. Click on “Tax Tools”
  2. From the dropdown menu Click on “Tools”
  3. From the Menu click on “Delete a form”
  4. From the list of forms find “Form 8863” and to the right click the ‘Delete” button
  5. Then Click on “Delete Selected Form”
  6. Click “ Continue”


If you are in TurboTax Desktop:

In your return:

  1. On the upper right-hand side click on “Forms”
  2. On the left-hand side scroll down to “Form 8863” and click on it.
  3. On the bottom click “Delete Form”
  4. Click “Yes”
  5. On the upper right-hand side click on “Step-by-Step”

Once this is done the will automatically recalculate if needed. Once the program recalculates the Form 8863 will recreate.

Sign up:


We’re happy to report that this issue was resolved in a TurboTax update that was released on 1/31/2018

For assistance with updating your TurboTax product please refer to the How to Update TurboTax support article.




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