TurboTax FAQ
TurboTax FAQ
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How do I use my physical Turbo Prepaid Visa® Card once it’s activated?

After activating your card and receiving your tax refund, you can use it everywhere Visa is accepted in the U.S., just like you would a regular debit card.

Get your tax refund fast

  • Receive your tax refund on your Turbo Prepaid Visa Card.

Get great account features

We’ve designed the account so that you can use it long after tax season!

  • No monthly fees
  • No overdraft fees
  • No inactivity fees
  • No minimum balance
  • No lost or stolen card fee
  • Enroll in direct deposit
  • Deposit checks
  • Use online bill pay
  • Download the app
  • Free ATM network

Note: There are fees for using your Turbo Card at out-of-network ATMs and depositing cash on the card at the register. Terms and conditions apply. The fees above for the Turbo Prepaid Visa Card with refund advance reflect a promotion that is only available only to customers applying for a refund refund advance.

To deposit checks, eligibility, qualification, and enrollment requirements apply, and require you to upload a picture of your driver’s license or other identifying documents prior to using the Service. Not all customers are eligible to deposit checks. We reserve the right to change the qualification and enrollment requirements at any time without prior notice. Eligibility requirements can be found within the Mobile App after you have signed into your online account.

Manage money

  • Log in online or in the app to see your balance history, track your spending, send money, pay bills, and so much more.
  • Set up text alerts, including when your tax refund is received. Message and data rates may apply.

Safer than cash

  • The funds on your activated card are protected against unauthorized charges in case your card is lost or stolen. Prompt notice is required. See Cardholder Agreement for details.
  • Unlike cash, if you misplace your card, you can order a replacement at no cost to you. Other fees may apply.

Get your pay up to 2 days before payday with ASAP Direct Deposit™

Skip the trip and avoid costly check cashing fees when you set up free ASAP Direct Deposit. Get your pay up to 2 days before payday or government benefits up to 4 days before benefits day with ASAP Direct Deposit™. Timing depends on deposit verification and when we get notice from your employer or benefits provider, and may vary from pay period to pay period. When we get it, you’ll get it.

Free ATM network

Use the Turbo Prepaid Card app to find thousands of nearby free ATMs you can use!

Note: There are fees for using your Turbo Card at out-of-network ATMs and depositing cash on the card at the register. Terms and conditions apply. The fees above for the Turbo Prepaid Visa Card with Refund Advance reflect a promotion that is only available only to customers applying for a refund cash advance.

Questions or Problems

If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

Residents of the State of Vermont are ineligible to open a Card Account.

Intuit and Turbo are trademarks and/or service marks of Intuit Inc.

The Turbo Prepaid Visa Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot is a registered trademark of Green Dot Corporation.

Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage.

© 2019 Green Dot Corporation


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