TurboTax FAQ
TurboTax FAQ

E-file reject F2441-524: The last name and Social Security number of your qualifying person(s) for your dependent care expenses don’t match IRS records

This rejection can occur when the name or Social Security number of the qualifying person for the Child and Dependent Care Credit has been entered incorrectly.

Less commonly, this rejection can be caused by a mismatch with the IRS database, or if the qualifying person's Social Security number was issued late last year.

Solution

You'll need to leave the TurboTax app and sign in to a browser:

  1. Sign out of the app by tapping the TurboTax icon in the upper-left corner > App Settings > Sign Out.
  2. Open your browser (either on your device or a computer) and sign in at MyTurboTax.com (use your app login).
  3. Fix and refile your return in TurboTax Online. Instructions

SLN98970