TurboTax FAQ
TurboTax FAQ

E-file reject F2441-524: The last name and Social Security number of your qualifying person(s) for your dependent care expenses don’t match IRS records

This rejection can occur when the name or Social Security number of the qualifying person for the Child and Dependent Care Credit has been entered incorrectly.

Less commonly, this rejection can be caused by a mismatch with the IRS database, or if the qualifying person's Social Security number was issued late last year.

Get the Social Security card for the qualifying person and then follow the solution steps below.

Solution

Follow these steps to make sure the info for your qualifying person has been entered correctly:

  1. Open (continue) your return in TurboTax.
  2. You'll be prompted to confirm the status of your return(s). Click Continue.
  3. Proceed to the Your Personal Info Summary screen by clicking Continue. On that screen, verify that the name and SSN of the qualifying person matches their Social Security card.
    • If the name has recently changed, and the new name won't go through, try their former name (or vice-versa).
    • For multiple middle names, use the initial for the first middle name only (for example, John E. W. Doe should be entered as John E Doe in TurboTax).
    • Hyphenated last names go into the Last name field in their entirety.
    • Generally, with nonhyphenated multiple last names, the very last name goes into the Last name field, for example:
      • Richard L. Brown Roe should be entered as Richard L. Roe
      • Richard (no middle initial) Brown Roe should be entered as Richard (no middle initial) Roe

If the name or SSN needs correcting:

  1. Click Edit to the right of the qualifying person.
  2. Make any corrections, then click Continue.
    • Note: To correct your dependent's SSN, keep going until you reach the Now Let'sTie Up One More Thing screen (it's about 5 or 6 screens in). After fixing, click Continue, then Done.
  3. Click File in the upper-right area, then follow the instructions to proceed with the filing process.

If the name and SSN are correct:

It could be that the info in the IRS database is incorrect or the qualifying person isn't in their database yet. You won't be able to e-file even though your information was entered correctly.

To paper-file your return, click File in the upper-right area and follow the onscreen instructions to file by mail.

Tip: To prevent this rejection next year, call the Social Security Administration (SSA) at 1-800-772-1213 to verify their records (this is where the IRS database pulls from). If the info is wrong, please allow 4–6 weeks for correction.


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